Placing an order online is quick and easy. You can add your favourite items to your shopping basket and complete your purchase by choosing to check out. At the checkout, you will be able to select your prefered payment methods. You can choose to purchase your item(s) by creating an account or by checking out as a guest. Once your order is complete, you will see a confirmation on your screen and we will send you an email with your order details and that's it!
Absolutely! When placing your order, you can choose to check out as a guest. You will receive an email with your order, payment and tracking information.
If you ordered the wrong size or colour online, we advise you to return your original item and place a new order for the correct size or colour. Please go to Create a Return page and follow the instructions.
Once your order is placed, we do our best to process it as soon as your payment has been confirmed. This is why we are unable to change or cancel your order. Don't worry though - you can always return the ordered items and will refund your order.
We are not able to take phone orders or place an order on your behalf, but our dedicated Customer Service team will be more than happy to help you. Always feel free to contact us!
Firstly, check your spam folder. If you can't find it there, we advise you to reach out to our Customer Service team. You can find the contact details at the bottom of this page.
What payment methods do you accept?
We accept Visa, Visa Electron, Visa Debit, Mastercard, Mastercard Debit, Maestro, Postcard and TWINT.
Once your order has shipped, you will receive a Shipment Confirmation email, along with a tracking number. Be sure to check your spam folder. Use the tracking number or link provided by the carrier to see the progress of your order and estimated time of arrival. You can also track your order anytime online within your Account entering your email and order number.
Please note Standard Home Delivery will normally take place within 1 to 2 working days. Orders placed before 14:00pm GMT Monday to Friday will be dispatched the same day.
If you need more information regarding your order, please contact us!
At the moment, we ship to Switzerland and Liechtenstein.
No problem, you can have items sent to an address which differs from your personal one, as long as it remains in the country from the store you are purchasing and in one of our delivery zones.
You are not able to order from the Swiss website for an overseas delivery.
Currently it's not possible to select a specific delivery date nor hour for your order.
Contact us immediately, our customer service team will help you. Please find details in the footer. You will have to send us images of the items, damage faulty or incorrect, showing the label product code. For missing Items, please keep the packaging and provide us with images of the box the item was missing from.
It's easy to create a return on our website. Simply click "Create a return" and follow the procedure to print your return document. You can return your item within 8 calendar days following our return policy. If you have any questions concerning returns our customer service team is happy to help!
The best way to find out about the return policy on the item you bought is to call the store where you made your purchase. The store will be able to assist you with the information on how to return the item.
To help you find your size, you can consult our Size Guide. This will help you match your measurements to our sizes. If you are in between two sizes, you can purchase the two sizes and return the one that doesn't fit. You can also visit a Lee store or selling point near you and try out the different fits. Curious about our different fits and styles? Our Fit Guide will guide you through all the ins and outs of every pair.
Curious about our different fits and styles? Our Fit Guide will guide you through all the ins and outs of every pair.
Your best fit and length depends on the composition, design and style. Have a look at our Fit Guide or consult our Size Guide that can be found next to each product.
Due to the size and scope of our worldwide product range, it is impossible for us to carry every product that we produce in the complete collection. Each of our stores or authorised retailers stock a range of products that represents a selection of our whole collection and so it is worth a quick call to your nearest stockist. Alternatively, you can contact our online Customer Service team and we'll do our absolute best to help you find the same or a similar product.
Promo codes are personalized codes with conditions, so it is worth checking the validity of your code with these tips:
1 - Sounds simple, but first make sure you are entering a relevant code in the field provided during the checkout process. Codes have an expiration date and can only be used once, so make sure yours is still valid.
2 - Codes are case sensitive. The best thing to do is to enter the code manually. Copy/paste may not always work.
3 - Make sure you are not using the code in combination with another promotion or code
4 - Log into your account
5 - Still not working? Please contact our Customer Service who will be happy to help you.
You can create an account by clicking the account icon at the top of the page or during checkout.
Having your own Lee account comes with many benefits. You can personalize and manage your profile, view your order history and store multiple shipping addresses for a faster checkout experience.
If you are a returning customer, you can login by clicking the account icon on the top of the page and entering your credentials. As a new customer you can create your account by entering the requested information.
Once you have signed into your account, you are able to personalize your profile, password and addresses information in the related sections.
You can reset your password by clicking the "I forgot my password" link. Enter your email address and follow the instructions sent in your mailbox to reset your password.
You will receive your order confirmation and shipping information by email. You can also view your order details within your account section if you are registered.
You can update your payment information in the payment section after signing in to your account.
If you want to delete your account, our customer service team will help you. By clicking the 'Contact us' link at the bottom of the website, you can send us your request.
Unfortunately we don't offer gift options (including gift receipts, gift packaging or gift messaging) at the moment.
If you would like to establish a retailer account with Lee, please contact us at (email)
Whether you have purchased an item or are just browsing, don't hesitate to contact us if you feel there is a wrong or confusing description, photo or video related to a product.